Orders, Pickup, and Shipping
How does in-store pickup work?
Select "In-Store Pickup" at checkout and choose Orlando or Kissimmee. Wait for the confirmation email telling you your order is ready, then bring the confirmation and a valid photo ID to the counter. You have 7 days to pick up. If someone else is picking up for you, email totalcool@live.com in advance with their full name.
Do you deliver locally?
We don't offer local delivery. Order online and pick up same day at either store, or we can ship to you anywhere in the contiguous United States.
How much is shipping?
Shipping is calculated automatically at checkout based on weight and size. As a guide: package units ship for $300 to $350, condensers and air handlers for $150, and complete mini-split systems for $200. Smaller parts ship by standard USPS. Tracking is provided on every shipment.
Refrigerant and EPA 608
Why do you require EPA certification for refrigerant?
Federal law (40 CFR 82.154, Clean Air Act Section 608) restricts the sale of refrigerant cylinders to EPA-certified technicians or companies that employ one. We verify every refrigerant buyer and keep the records the EPA requires.
What do I need to buy refrigerant online?
On the product page you'll enter your certification type, number, and issuing organization, and upload a photo of your certification card. Our staff reviews it before your payment is collected. After your first approved order, your account is verified and you skip the paperwork on reorders.
Do AC units or mini-splits require certification?
No. Pre-charged equipment with a factory-sealed refrigerant circuit, like condensers, package units, and mini-split systems, is exempt from the EPA sales restriction. Only loose refrigerant cylinders require certification.
Returns and Warranty
What is your return policy?
You have 30 days from delivery to return an item. It must be unused, in its original condition and packaging, with proof of purchase. Return shipping is at your cost, and certain products may carry a restocking fee of up to 20%. If your item arrived faulty, contact us and we'll arrange the pickup. Full details on our Return & Refund Policy page.
Can I return refrigerant?
No. For safety reasons we cannot accept returns on hazardous materials, flammable liquids, or gases, which includes refrigerant. Please confirm the type and size you need before purchasing, or call us and we'll help you pick the right one.
What warranty comes with my equipment?
New units are covered by the manufacturer's warranty. Most brands require registration within 60 to 90 days of installation for the full term, so register early and keep your invoice. See our Warranty Information page for the details.
The Stores
Where are you located and when are you open?
Orlando: 2042 N Forsyth Road, Unit F, Orlando, FL 32807, (407) 482-6768, open Monday to Friday 7am-5pm and Saturday 8am-1pm. Kissimmee: 2420 Smith Street, Suite A, Kissimmee, FL 34744, (407) 750-4691, open Monday to Friday 8am-4pm and Saturday 8am-12pm. Both stores closed Sunday.
¿Hablan español?
¡Claro que sí! Our team is happy to help you in English or Spanish, at the counter, on the phone, or in chat.